Refund policy

 

At LARZAA, every piece is created with intention and produced specifically for each order. We believe in thoughtful design, responsible production and a customer experience that reflects the standard of the brand.

Because our products are made on demand, our return and refund policy is intentionally limited to genuine product and fulfilment issues.

1. RETURNS & EXCHANGES

LARZAA does not accept returns or exchanges for:

  • Incorrect size selection
  • Change of mind
  • Personal preference
  • Fit preference
  • Colour preference

As our products are produced on demand, we are unable to restock or resell every item once it has been produced specifically for an order.

We strongly recommend reviewing the Size Guide and product details before placing your order.

2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We stand behind the quality of every LARZAA piece.

If you receive an item that is:

  • Damaged
  • Defective
  • Misprinted
  • Incorrectly fulfilled

please contact us within 7 days of delivery at:

larzaalifestyle@gmail.com

Please include:

  • Your Order ID
  • Clear photographs of the product
  • Clear photographs of the issue
  • Photographs of the original packaging
  • An unboxing video, where available

For damaged, defective or misprinted products, supporting photos, packaging evidence and unboxing footage may be required for verification.  current claims process also requires this type of evidence for eligible replacement/refund claims.

Our team will review the claim and, where the issue is verified and approved, provide an appropriate resolution.

3. REPLACEMENT

Where an eligible product issue is confirmed, LARZAA may arrange a replacement at no additional product cost to the customer.

Replacement availability is subject to product and fulfilment availability.

Replacement orders are processed through our fulfilment partner and delivery time may vary depending on the destination and courier service.

4. REFUNDS

If a replacement cannot reasonably be provided, LARZAA may issue a refund for the eligible order or affected item.

Approved refunds will be initiated to the original payment method used for the purchase.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer or payment service provider.

5. RETURN COLLECTION

Where a physical return is required, LARZAA will arrange the applicable return instructions.

For eligible customer returns, our fulfilment partner may arrange a reverse pickup from the delivery address. The returned product is then sent to the fulfilment facility for inspection and quality checking.

Please keep the product securely packed and ready for collection.

6. RETURN REQUEST WINDOW

For eligible standard customer returns, a return request must be initiated within 5 days of delivery.

For products that arrive damaged, defective or incorrectly fulfilled, claims must be submitted within 7 days of delivery.

Requests submitted after the applicable period may not be eligible.

7. PRODUCT CONDITION

Any item returned for an eligible reason should be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free from customer-caused damage
  • In its original condition and packaging

Products that have been worn, washed, altered or damaged after delivery may not qualify for a return, replacement or refund.

8. RETURN SHIPPING

For standard customer-initiated returns that are eligible under this policy, applicable reverse-shipping charges may apply.

Our fulfilment partner currently charges reverse shipping at the same rate as the applicable forward shipping charge.

For verified manufacturing defects, damage or fulfilment errors, LARZAA will review the case and determine the appropriate resolution.

9. ORDER CANCELLATIONS

Because LARZAA products may enter production shortly after an order is placed, cancellation availability may be limited once an order has entered processing or production.

Please contact larzaalifestyle@gmail.com as soon as possible if you need assistance with an order.

10. UNDELIVERED / RTO ORDERS

An order may be returned to the fulfilment facility if delivery cannot be completed because of circumstances such as:

  • Incorrect or incomplete address
  • Customer unavailable or unreachable
  • Delivery refusal
  • Unserviceable pincode
  • COD amount not being available
  • Other delivery-related circumstances

Such orders may be treated as Return to Origin (RTO) and handled according to the applicable fulfilment and shipping process.

Any refund or reshipment for an RTO order will be reviewed according to the circumstances of the case and the applicable shipping costs.

11. QUALITY REVIEW

All approved returns and product-issue claims may be subject to inspection and verification.

A replacement or refund will only be issued after the reported issue has been reviewed and confirmed as eligible under this policy.

12. HOW TO CONTACT US

For return, replacement or refund assistance, contact:

LARZAA Customer Support
Email: larzaalifestyle@gmail.com

Please include your Order ID in every request.

Our team aims to acknowledge customer grievances promptly and provide a resolution within the applicable process. Indian e-commerce rules also require an e-commerce entity to maintain a grievance-redressal mechanism and display the relevant grievance-officer details on its website.

13. IMPORTANT

This policy applies to purchases made directly through larzaa.com.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.

LARZAA reserves the right to review and update this policy from time to time.

LARZAA

QUIET. DISTINCT. INTENTIONAL.